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FAQ

 

Do you ship internationally?

Yes, we ship worldwide and dispatch your order in 24h.

When can I expect to receive my order?

Delivery time is between 2-10 days, depending on the country. You will receive a tracking link with the expected delivery date once you place your order.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Can I return an item?

We have a 14-day return policy, which means you can request a return within 14 days of receiving your order.

Because our prints are made-to-order, we can only accept returns or issue refunds if the item is faulty, damaged during shipping, or does not match the description provided at the time of purchase. Unfortunately, we cannot process returns or refunds for items due to changes of mind.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Return shipping costs are the responsibility of the customer.

If you believe your item qualifies for a return, please contact us at info@decollective.co for assistance, and we’ll guide you through the next steps.

Will I be charged custom fees?

We can guarantee that there are not custom fees on shipments to the EU, AUS and USA. For all other destinations it is pretty unlikely, but you may be asked to pay local duties or on the arrival of your order.

Can I place a company order?

Absolutely. Whether you need artwork for your office, showroom, or any other space, we've got you covered. Simply follow the standard ordering process, and you can have your art prints delivered directly to your company address. If you wish to receive an invoice for your company order, please reach out to our Customer Care Team with your VAT number, and we will provide an invoice for your records. Please note that we are unable to deduct VAT from your online order. We recommend contacting your local tax authorities to receive a VAT refund.

Got more questions?

If your question is still not covered, feel free to submit an inquiry through our Contact form or write us an email to info@decollective.co

We respond to all inquiries within 24 hours on working days.